Terms of Service

Last updated: April 13, 2026 · Effective immediately

1. Acceptance of Terms

By accessing or using Jess ("Service"), operated by Chatelier LTD (Company № 16846652, registered in England & Wales), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

Jess is an AI-powered travel agent that provides:

• Search and aggregation of real-time travel data (flights via Duffel API, hotels via Channex PMS)
• AI-powered hotel scoring and recommendations (Decision Engine)
• Voice and text-based query input
• Booking and payment processing (USDC on Base blockchain)
• Hotel escrow protection (Safe Stay)
• Transfer and activity booking

We do not guarantee accuracy or availability of third-party data. Flight prices, hotel availability, and travel information are provided by external partners and may change without notice.

3. Eligibility

You must be at least 18 years old to use the Service. If you are under 18, you may use the Service only with legal guardian consent and supervision.

4. User Accounts

When creating an account, you agree to:

• Provide accurate and complete information
• Keep your credentials (including wallet PIN) secure and confidential
• Be responsible for all activity under your account
• Notify us immediately of unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Payments & Billing

The Service processes payments using USDC stablecoin on the Base blockchain. By making a payment, you acknowledge:

• Payments are processed on-chain and may be irreversible once confirmed
• Exchange rate fluctuations between USDC and local currencies are your responsibility
• Gasless transactions are facilitated via EIP-2612 permit signatures — no gas fees are charged to users
• Refund policies vary by booking type (flights, hotels, transfers) and are subject to provider terms

6. Use Restrictions

You agree NOT to:

• Use the Service for illegal purposes
• Scrape, reverse-engineer, or decompile the platform
• Interfere with system integrity or security
• Use automated bots or scripts without written permission
• Attempt to manipulate hotel scoring or review systems
• Create multiple accounts to circumvent restrictions

7. Third-Party Services

The Service integrates with third-party providers including Duffel (flights), Channex (hotel PMS), and blockchain networks. We are not responsible for:

• Pricing accuracy of third-party data
• Availability changes made by airlines or hotels
• Transactions or disputes with third-party providers
• Service interruptions caused by external systems

8. AI & Decision Engine Disclaimer

Jess uses artificial intelligence (powered by OpenAI) and our proprietary Decision Engine to provide recommendations. You acknowledge that:

• AI recommendations may be inaccurate, incomplete, or outdated
• Hotel scores are based on automated analysis of reviews and should not be the sole basis for booking decisions
• The Decision Engine's scoring methodology is proprietary and not disclosed
• AI-generated responses do not constitute professional travel advice

9. Passport & Personal Data

When you provide passport information for flight bookings:

• Data is encrypted using AES-256-GCM before storage
• Passport data is only used for booking purposes and shared with airlines as required
• You consent to this processing under our Privacy Policy

10. Intellectual Property

All content, branding, software, and the Decision Engine are owned by Chatelier LTD or licensed to us. You may not copy, distribute, modify, or create derivative works without written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid to us in the 12 months preceding the claim
• We are not liable for losses caused by third-party service failures, blockchain network issues, or AI recommendation errors

12. Termination

We may suspend or terminate your access at any time without notice if Terms are violated. Upon termination, your right to use the Service ceases immediately. Provisions relating to intellectual property, limitation of liability, and governing law survive termination.

13. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via the Service or email. Continued use after changes constitutes acceptance.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For questions about these Terms:

• Chatelier LTD
• Email: info@chatelier.net
• Address: College House, 2nd Floor, 17 King Edwards Road, Ruislip, London, HA4 7AE, UK
• Company № 16846652 (England & Wales)